Refund Policy

Druid Vans Refund Policy

At Druid Vans, we strive to provide high-quality van accessories and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.

Returns

  • You have 14 days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • To initiate a return, please contact our customer service team at druidvans@gmail.com with your order details.

Refunds

  • Once your return is received and inspected, we will notify you of the status of your refund.

  • If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Refunds may take additional time to appear on your statement, depending on your financial institution.

Non-Refundable Items

  • Customised products or special orders are not eligible for refunds unless defective.

  • Installation services are non-refundable once completed.

Shipping for Returns

  • Customers are responsible for covering the return shipping costs, except in cases where the product is defective or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

Privacy Policy

Druid Vans Privacy Policy

Druid Vans is committed to safeguarding the privacy of our customers. This policy explains how we collect, use, and protect your personal information.

Information We Collect

  • Personal information such as name, email address, shipping address, and payment details are collected when you place an order.

  • We may also collect information automatically from cookies or similar technologies to improve your browsing experience on our site.

How We Use Your Information

  • To process and fulfil your orders.

  • To communicate with you regarding your order status and customer support.

  • To send marketing communications (with your consent).

  • To improve our website and services.

Sharing Your Information

  • We do not sell or rent your personal information.

  • We may share your information with trusted third parties, such as payment processors and shipping companies, solely to fulfil your order.

  • We may disclose information if required by law or to protect our rights.

Data Security

  • We use secure payment methods and SSL encryption to protect your data.

  • Your personal information is stored securely, and access is restricted to authorised personnel only.

Your Rights

  • You have the right to request access to, correction, or deletion of your personal data. To exercise these rights, please contact us at druidvans@gmail.com

Terms of Service

Druid Vans Terms of Service

By using the Druid Vans website, you agree to the following terms and conditions.

General Terms

  • By placing an order, you agree to provide accurate, current, and complete information.

  • Prices and product availability are subject to change without notice.

  • We reserve the right to refuse or cancel any orders, particularly in the case of incorrect pricing or out-of-stock items.

Products & Services

  • All products are described to the best of our ability. However, we do not warrant that product descriptions or other content on the site are error-free.

  • Custom or made-to-order products are subject to specific timelines outlined on their respective pages.

Limitation of Liability

  • Druid Vans will not be liable for any indirect, incidental, or consequential damages arising from the use of the site, products, or services.

  • Our total liability shall not exceed the total amount paid by the customer for any products or services purchased through the website.

Governing Law

  • These terms are governed by and construed in accordance with UK law. Any disputes will be resolved in the courts of the United Kingdom.

Shipping Policy

Druid Vans Shipping Policy

At Druid Vans, we aim to deliver your order in a timely and efficient manner.

Shipping Rates

  • Shipping rates vary depending on the product, location, and shipping method chosen at checkout.

  • For large or custom products, please contact us directly for shipping costs.

Processing Time

  • Orders are typically processed within 2-3 business days unless stated otherwise.

  • Custom or made-to-order items, such as roof racks or carriers, may take 3-4 weeks to prepare for shipping. Estimated lead times will be provided at checkout.

Shipping Options

  • We offer standard and expedited shipping options. You can choose your preferred method during checkout.

  • Installation services are available at our premises in North Wales, as an alternative to shipping for certain products.

Delivery

  • Delivery times will vary based on your location and selected shipping method.

  • Once your order has shipped, you will receive a confirmation email with tracking details.

International Shipping

  • We currently ship within the UK. For international orders, please contact us for more information.

Damaged or Lost Items

  • If your item arrives damaged, please notify us within 48 hours of receiving the shipment at druidvans@gmail.com.

  • We are not responsible for lost or stolen packages, but we will assist in resolving the issue with the carrier.